Refund Policy

Last updated: 23 August 2026

We want you to feel confident ordering from Revelloa. This policy explains our voluntary 30-day return policy and your statutory consumer rights.

30-day returns

You may request a return within 30 days after receiving your order. To begin, email revelloa.store@gmail.com with your order number and the reason for the return. We will confirm the return instructions and destination. Do not send an item back before receiving these instructions.

For change-of-mind returns requested after the statutory 14-day withdrawal period, the item must be unused, complete and returned with its original packaging and accessories. A receipt or other proof of purchase is required.

EU 14-day right of withdrawal

If you are an EU consumer, you generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason. To exercise this right, email us a clear statement before the 14-day period expires. You then have 14 days to send the goods back after notifying us.

You may inspect the product as you would in a shop. You may be responsible for any loss in value caused by handling beyond what is necessary to establish the product's nature, characteristics and operation.

Return postage

Customers are responsible for the direct cost of return postage for change-of-mind returns. We recommend using a tracked service because the parcel remains your responsibility until it reaches the confirmed return destination.

If an item is faulty, damaged in transit, incorrect or not as described, contact us promptly with photographs or video where appropriate. Where the issue is confirmed, Revelloa will provide an appropriate remedy and cover reasonable return costs when a return is required.

Refunds

We will confirm when a return has been received and assessed. Eligible refunds are made to the original payment method. For an EU withdrawal, we will refund the amount due within 14 days after being informed of the withdrawal, although we may wait until the goods are returned or you provide evidence that they were sent back. Your bank or payment provider may need additional processing time.

Exchanges

To exchange an item, contact us first. The quickest option may be to return the original item and place a new order once the return is accepted.

Faulty goods and legal guarantee

Your statutory rights are not limited by this policy. Goods sold to EU consumers are covered by the applicable legal guarantee where they are faulty, not as described or do not perform as reasonably expected. Contact revelloa.store@gmail.com with your order details so we can arrange the remedy required by law.